Privacy Policy

DecisionOps is operated by DecisionOps Ltd. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the DecisionOps platform, including our web app at app.decisionopshq.com, our iOS app, and our desktop applications.

What data we collect

• —Account data — your full name, email address, and encrypted password when you create an account.
• —Usage data — screens you visit, features you use, session duration, and actions you take inside the platform.
• —Data you choose to connect — calendar events, health metrics, financial account data, and contacts, but only when you explicitly grant permission.
• —Device data — browser type, operating system, and IP address, used for security and fraud prevention only.
• —Communication data — messages you send through support channels.

How we use your data

• —To operate the DecisionOps platform and deliver your subscription.
• —To power VEKTOR intelligence — your data is used only to generate insights for you, never shared.
• —To send communications you have opted into, including the weekly letter, notifications, and product updates.
• —To improve the platform using anonymised and aggregated usage patterns only.
• —To comply with legal obligations.

What we never do

Your rights under GDPR and UK GDPR

• —Right to access — request a copy of all data we hold about you.
• —Right to rectification — correct any inaccurate data.
• —Right to erasure — request deletion of your data.
• —Right to portability — export your data in a machine-readable format.
• —Right to withdraw consent — for any optional data processing at any time.
• —Right to object — to processing based on legitimate interests.
• —Right to restrict processing — in certain circumstances.

To exercise any right, email ops@decisionopshq.com. We respond within 30 days.

Data retention

Data is retained while your account is active. After account deletion, data is permanently deleted within 30 days. Billing records are retained for 7 years as required by UK law.

Cookies

We use functional cookies only — for authentication and user preferences. We do not use advertising cookies, tracking cookies, or any third-party analytics cookies.

Security

All data is encrypted at rest using AES-256. All data in transit is encrypted using TLS 1.3. We maintain access controls, audit logging, and regular security reviews.

Children

DecisionOps is not intended for users under 16 years of age. We do not knowingly collect personal data from children.

Changes to this policy

We will provide 30 days notice of material changes via email and in-app notification.

Governing law

England and Wales.